Delivery & Returns

Delivery

UK Delivery - Complete orders over £35 will qualify for free delivery. Orders under £35 will carry a delivery charge of £3.95  Goods will usually be dispatched within 3 to 5 days and sent via Royal Mail. Bank Holidays can affect dispatch times.

European Delivery £8 - Free Delivery on orders over £50
International Delivery £13.50 - Free Delivery on orders over £75

Please allow 5 - 7 days for delivery of personalised products

Refunds and Returns

If you wish to return an item, you must notify us within 7 days of receipt of goods. Refunds will be made via the same method of payment in which the products were purchased. Please email us at sales@thecraftery.co.uk to discuss returning your item/s. Returned goods must be unopened, unused and in the original packaging. Unfortunately, we are not able to refund the postage costs unless faulty. No returns on personalised items.

Please note: Refunds will not be given on CD-ROMS's if the seal has been broken. If there is a fault on opening the CD-ROM then please contact us to arrange a return & refund. This does not affect your statutory rights.

When returning an item, please retain a proof of postage from Royal Mail which will be required if the items are lost or damaged in transit.

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