Delivery & Returns

Delivery

UK Delivery - Complete orders over £35 will qualify for free delivery. Orders under £35 will carry a delivery charge of £3.95  Goods will usually be dispatched within 3 to 5 days and sent via Royal Mail. Bank Holidays can affect dispatch times.

European Delivery £8 - Free Delivery on orders over £50
International Delivery £13.50 - Free Delivery on orders over £75

Please allow 7 - 14 days for delivery of personalised products

Refunds and Returns

If you wish to return an item, you must notify us within 7 days of receipt of goods. Refunds will be made via the same method of payment in which the products were purchased. Please email us at sales@thecraftery.co.uk to discuss returning your item/s. Returned goods must be unopened, unused and in the original packaging. Unfortunately, we are not able to refund the postage costs unless faulty. No returns on personalised items.

There is no return or refund for personalised items.

Please note: Refunds will not be given on CD-ROMS's if the seal has been broken. If there is a fault on opening the CD-ROM then please contact us to arrange a return & refund. This does not affect your statutory rights.

When returning an item, please retain a proof of postage from Royal Mail which will be required if the items are lost or damaged in transit.

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