Privacy Policy

The Craftery Privacy Policy

This privacy policy sets out how The Craftery uses and protects any information that you give The Craftery when you use this website.

The Craftery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We do not give any of your information to any other sites.

The Craftery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The Craftery takes all reasonable precautions to keep information supplied by customers strictly confidential. Any other information supplied to us may be stored on our system for our own use, but will never give it to any other agency. All information will be collected lawfully and in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) 2018

The Craftery is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard  the information we collect online.

We collect information from you when you register on the site and when you purchase something. When you receive a confirmation of order, it is not a contract between us, it is an acceptance of your order. A contract is in place once you receive your goods with an invoice. This protects us in case goods are no longer available. You must be 18 years or older to purchase from this site.

We have the right to contact you about special offers, products and if we need to discuss your order further. We will need to share your name and address with postal services to get your goods to you. We use Royal Mail, if you want to view their privacy policy please visit their website. We also hold your information on servers which we access through a third party, whom we know have committed to the (GDPR) You can view their privacy policy by visiting Visualsoft website. All website traffic is encrypted. In any event of a data breach by us or our server, we will report it to the Information Commissioners Office as soon as it is identified.

You are welcome to request details of your personal data information by contacting

If you register on our site your email address will remain in our system for as long as we operate, you can at anytime request to be removed by email to You will only be added to the mailing list if you have (opted in) to our privacy policy. 

How we use cookies

By entering The Craftery website you will agree to the relevant cookies being used.
A cookie is a file which asks permission to be on your computer's hard drive, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular page or the site. Cookies allow applications to respond to you as an individual. The application can tailor its operations to your needs.

We use Google Analytics to see how many are using our site and to understand better how you find us, it dose not collect any personal data that can identify you. 

By using this site you must agree to us contacting you via email or telephone if needed and this is not a breach of your rights.