The Craftery Terms and Conditions
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UK Delivery only via Royal Mail
All prices are in UK pounds sterling (£ or GBP)
We currently accept payments through Paypal 24 hours a day. You can use Paypal as a guest if you do not have a Paypal account using your debit or credit card.
Postage and Packaging
For UK customers, complete orders over £35 will qualify for Free delivery. Orders under £35 will carry a delivery charge of £3.95. Goods will usually be dispatched within 24 hours and sent via Royal Mail. Overseas customers will be increased postage. Personalised items may take 1 to 2 weeks for dispatch.
Refunds, Returns and Cancellation Policy
If you wish to return an item, you must notify us within 7 days of receipt of goods. Refunds will be made via the same method of payment in which the products were purchased. Please contact us at firstname.lastname@example.org to discuss returning your item/s. Returned goods must be unopened, unused and in the original packaging. Unfortunately, we are not able to refund the postage costs unless faulty. Please note you can not return any personalised items and we do not refund any personalised items.
Please note: Refunds will not be given on CD-ROMS's that are returned if the seal has been broken. If there is a fault is found on opening the CD-ROM then please contact us to arrange a return & refund. This does not affect your statutory rights.
When returning an item, please retain a proof of postage from Royal Mail which will be required if the items are lost or damaged in transit.
If you change your mind and wish to cancel your items ordered (not personalised), please get in touch within 7 days of receipt at email@example.com, return the goods for a full refund. We will not normally refund your return postage and repayment will be made via original payment method.
Please retain all documentation for relevant claims. If an item is faulty, please contact us immediately to arrange a refund and return.
In the event that we are unable to ship your goods we will contact you via email.
Age Restricted Items
When purchasing any form of blade you have to be aged 18 or over. Identification will be required before items are dispatched. This is required by Law.
If you purchase the goods before identification is provided and no identification is given within one week of placing the order, your order will be adjusted or cancelled and a full refund will be given for the age restricted item.
Returns Address: The Craftery, 95 Glendale Road, Tollesby, Middlesbrough. TS5 7NH.