Terms & Conditions

The Craftery Terms and Conditions

Welcome to The Craftery website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Craftery's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Cookies

By using The Craftery website you agree to the relevent cookies to be used. This includes looking around the site as well as making a purchase from the site.

Cookies are nothing new. All websites have them.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Delivery

UK Delivery only via Royal Mail

All prices are in UK pounds sterling (£ or GBP)

Payments

We currently accept payments through Paypal 24 hours a day.

Postage and Packaging

For UK customers, complete orders over £15 will qualify for Free delivery. Orders under £15 will carry a delivery charge of £1.95  Goods will uaually be dispatched within 24 hours and sent via Royal Mail. Overseas customers, postage will be charged.

Refunds, Returns and Cancellation Policy

If you wish to return an item, you must notify us within 7 days of receipt of goods. Refunds will be made via the same method of payment in which the products were purchased. Please contact us on 07720 588230 to discuss returning your item/s. Returned goods must be unopened, unused and in the original packaging. Unfortunately, we are not able to refund the postage costs unless faulty.

Please note: Refunds will not be given on CD-ROMS's that are returned if the seal has been broken. If there is a fault is found on opening the CD-ROM then please contact us to arrange a return & refund. This does not affect your statutory rights.

When returning an item, please retian a proof of postage from Royal Mail which will be required if the items are lost or damaged in transit.

If you change your mind and wish to cancel your items ordered, please get in touch within 7 days of receipt at sales@thecraftery.co.uk, return the goods for a full refund. We will not normally refund your return postage and repayment will be made via original payment method.

Faulty Goods

Please retain all documentation for relevant claims. If an item is faulty, please contact us immediately to arrange a refund and return. 

Goods Availibility

As we sell in a retail shop as well as online sometimes stock can be sold out.

In the event that we are unable to ship your goods within 48 hours we will contact you via email.

Age Restricted Items

When purchasing any form of blade you have to be aged 18 or over. Identification will be required before items are dispatched. This is required by Law.
If you purchase the goods before identification is provided and no identification is given within one week of placing the order, your order will be adjusted or cancelled and a full refund will be given for the age restricted item.

Contact Details:

Returns Address: The Craftery, 95 Glendale Road, Tollesby, Middlesbrough. TS5 7NH.

Returns Contact Number: 07941 348375

 

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